Terms & Conditions
More than a signature shop, OWN is a comfortable and welcoming place where to store Miguel’s collection of designs and share it with everybody. A carefully curated place where you will find objects created for different brands, both Portuguese and foreign, at different times, each both unique and part of a broader idea. All prices are presented in EUR.
Prices displayed on the webpage apply at the time of order. The prices at Own are including Portuguese VAT (23%). The total price includes the price for the products and possibly shipping fees. The total price will become visible at the checkout-page as soon as you have chosen your country of destination.
At this time we are able to ship to residents in Japan and the US. You pay applicable import taxes and customs fee according to your country’s policy when your order is delivered. Note that you may also be charged an administrative fee by the shipping company. Contact you country’s customs office for more information.
OWN offer you to pay with credit cards (VISA and MasterCard), Bank transfer, PayPal and Apple Pay.
All items are shipped when they are in stock. Most of non-stock items are available within 4-6 weeks.
Portugal – 3 (three) working days.
Europe – 5 (five) working days.
Rest of the world – 10 (ten) working days.
If you have ordered several products and the time of delivery various between the different products, we will under certain circumstances split the order and send your products as soon as possible. As soon as your order is shipped, we will email you a shipping confirmation.
OWN is responsible if the shipment is damaged or lost during transportation to the customer. If the shipment is damaged or lost when returning it on your initiative, you are responsible for loss or damage. We recommend packing returned products in the original container/box or similar and advise you to insure the shipment.
If you receive a damaged product you must immediately contact us at shop@own.pt and report the damage. We will instruct of the next steps to be taken. You must also keep the outer box as a part of the investigation for the cause of the damage.
For all kinds of damages, to the outer box and/or the content of the box, you should immediately take digital pictures of the damaged outer box and/or the content
OWN aim towards 100% customer satisfaction. However, if not 100% satisfied with your products you can return them within 14 days of after receiving them and we will refund you the full purchase price, shipping costs deducted. To avoid unnecessary costs, always contact customer service for detailed instructions regarding returns.
Please contact our customer service at shop@own.pt if you have any problems such as damages or, in any way, incorrect orders. If parcel arrive in bad condition and products inside are missing or damaged you need to make a complaint to the delivering company, immediately after discovering the problem. We will need photos sent to us in order to handle your complaint. If returning any product, after agreed with our customer service representative, use the original package, include a description of the damage.
The conditions in this contract shall be governed by and construed with the laws of Portugal and submit to the exclusive jurisdiction of the courts of Portugal.